We are happy to check through client claim statements, which are received from December onwards, to ensure figures are correct and full payment has been allocated. If areas of concern arise which we do not agree with, we will contact the RPA and produce a payment query form and proceed until satisfied. Communication with the RPA can be a lengthy and timely process; however, we are committed to follow up until an outcome has been settled.

• Investigate discrepancies
• Liaise with the RPA on your behalf
• Ongoing support
• Dedicated BPS department
• Payment query form submission included in BPS application cost